We working closely with Gordon staff to identify areas for improvement:
- Disorganized content and site structure hindered discoverability, confusing visitors and making it difficult for search engines to understand the site hierarchy
- Inconsistent page layouts and visual design patterns led to a cluttered experience that undermined brand cohesion
- Fragmented content modules created editing inefficiencies and a disjointed narrative flow across departments
- Lack of intuitive UI cues and navigation systems left users uncertain about where they were on the site or how to find key information
- A limited and outdated backend made it difficult for Gordon staff to manage updates or build new content without developer support
Combined, these issues impacted usability, brand perception, and SEO performance.